Situation:
An audit revealed inefficiencies in notifying clients with dormant/unclaimed accounts, risking non-compliance with UFAA regulations.

Task:
Lead automation of the client notification process while ensuring legal and operational alignment.

Actions:

• Formed cross-functional team with legal, compliance, tech, and ops
• Drafted BRD and developed compliant templates
• Partnered with offshore COE to implement a $40K solution (down from $120K)
• Oversaw user testing and SLA establishment for ongoing support

Result:
Monthly cost savings of $30,000
Increased regulatory compliance and client satisfaction
Recognized by CEO and Country Exco